New 15 Customer Care Officer Jobs Opportunities at TTCL 2022

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TANZANIA TELECOMMUNICATIONS COMPANY LIMITED (TTCL)

Tanzania Telecommunications Corporation (TTCL) is the Public Corporation established under Section 4(1) of Tanzania Telecommunications Corporation Act No.12 of 2017. It is responsible for providing communication services and overseeing the operation of Strategic Telecommunications Infrastructure for National Security. It takes over the functions that were performed by the defunct Tanzania Telecommunications Company Limited (TTCL).

JOB POSITION: CUSTOMER SERVICE OFFICER II -15 POSTS

DUTIES AND RESPONSIBILITIES

i. To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;

ii. To answer calls from customers by the use of Call Centre telephony system within defined time-limits;

iii. To handle customer issues in a pleasant, confident, and very helpful telephone manner;

iv. To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;

v. To handle contentious calls effectively, with empathy and assertiveness;

vi. To record detailed customer inquiries, requests and complaints into the system For further management;

vii. To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;

viii. To work as part of customer service team and maintain good relation with other team members; and

ix. To perform any other Duties as may be assigned by supervisor.

QUALIFICATIONS AND EXPERIENCE

Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.

REMUNERATION: Salary Scale of TTCS 4.

NOTE: All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/and not otherwise (This address also can be found at PSRS Website, Click ‘Recruitment Portal’) Released by: ACTING SECRETARY PUBLIC SERVICE RECRUITMENT SECRETARIAT

GENERAL CONDITIONS

i. All applicants must be Citizens of Tanzania generally with an age not above 45 years of age except for those who are in Public Service and where specified;

ii. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; postal address/post code, e-mail and telephone numbers;

iii. Applicants should apply on the strength of the information given in this advertisement;

iv. Applicants must attach their certified copies of the following certificates:-

• Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
• Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
• Form IV and Form VI National Examination Certificates;
• Professional Registration and Training Certificates from respective Registration or Regulatory Bodies, (where applicable);
• Birth certificate;

v. Attaching copies of the following certificates is strictly not accepted:-

• Form IV and form VI results slips;
• Testimonials and all Partial transcripts; 

vi. An applicant must upload recent Passport Size Photo in the Recruitment Portal;

vii. An applicant employed in the Public Service should route his application letter through his respective employer;

viii. An applicant who is retired from the Public Service for whatever reason should not apply;

ix. An applicant should indicate three reputable referees with their reliable contacts;

x. Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania (NECTA).

xi. Professional certificates from foreign Universities and other training institutions should be verified by The Tanzania Commission for Universities (TCU) and National Council for Technical Education (NACTE);

xii. An applicant with special needs/case (disability) is supposed/advised to indicate;

xiii. A signed application letter should be written either in Swahili or English and Addressed to Secretary, Presidents Office, Public Service Recruitment Secretariat, P.O. Box 2320, University of Dodoma, Utumishi/Asha Rose Migiro Buildings Dodoma.

xiv. Deadline for application is 16 th March, 2022;

xv. Only short listed candidates will be informed on a date for interview and;

xvi. Presentation of forged certificates and other information will necessitate to legal action;

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